Business-Impact Focused UX Analysis
Our relationship with you is built on delivering measurable improvements, and UX success is measured in enhanced user satisfaction, increased conversions, and stronger customer loyalty. Every audit we conduct provides strategic insights that directly impact your business performance through evidence-based analysis and prioritized recommendations. This includes:
- Comprehensive heuristic evaluation against established UX principles
- In-depth user journey and flow analysis
- Information architecture and navigation assessment
- Accessibility compliance evaluation
- Competitive experience benchmarking
- Prioritized recommendations with implementation roadmap
lunarlogic
How our UX audit services can transform your digital experience
Evidence-Based Analysis That Delivers Actionable Insights
The secret to a valuable UX audit goes beyond subjective design opinions or generic best practices. Other agencies might provide surface-level feedback based on personal preferences, but these assessments rarely identify the core issues affecting your business outcomes.
The key to effective UX improvement lies in conducting a systematic, evidence-based evaluation that connects user experience issues directly to business metrics. For example, if your current digital product has an 85% task completion rate and 30% of users require support assistance, our strategic recommendations could potentially increase task completion to 95%+ while reducing support requirements by half, dramatically improving both user satisfaction and operational efficiency.
Experienced UX Specialists with Diverse Industry Expertise
Partner with a team of UX professionals who have evaluated and optimized digital experiences for organizations like Google, ICICI Lombard, Times Internet, and Bajaj Finserv. Our consultants bring years of experience assessing user experiences across diverse industries, ensuring we understand your specific audience expectations and business context.
what you get
What's included in our UX audit services?
When you collaborate with LunarLogic, you gain access to our comprehensive UX evaluation methodology designed to identify critical improvement opportunities:
Usability Assessment
Emotional Mapping
Navigation Review
Inclusive Design Evaluation
Usability Assessment
Heuristic Evaluation & Usability Assessment
We begin with a systematic evaluation of your digital interface against established usability principles and best practices. Our expert reviewers examine every aspect of your user experience, from first impressions to core functionality, identifying issues that create friction, confusion, or frustration. The resulting assessment provides a detailed analysis of usability problems categorized by severity and impact. Businesses with digital products that have at least 1,000 monthly active users qualify for a focused mini-audit at no cost—contact us to schedule yours today.
Emotional Mapping
User Journey Analysis & Emotional Mapping
At LunarLogic, we specialize in understanding the complete user experience across touchpoints and interactions. Our analysts map critical user journeys, identifying pain points, moments of delight, and opportunities for enhancement at each stage. We develop emotional journey maps that highlight how users feel throughout their interaction with your product, revealing crucial moments that shape overall experience and brand perception. This holistic view enables targeted improvements that enhance the entire user experience.
Navigation Review
Information Architecture & Navigation Review
LunarLogic provides comprehensive evaluation of your product’s content organization and navigational systems. Our experts assess the intuitiveness and efficiency of your information architecture, examining taxonomies, labeling systems, search functionality, and wayfinding elements. We implement card sorting and tree testing methodologies to validate organizational structures and navigation paths. With users abandoning digital products within seconds if they can’t find what they need, we help you create intuitive information structures that support efficient task completion.
Inclusive Design Evaluation
Accessibility Compliance & Inclusive Design Evaluation
While core usability forms the foundation of good UX, ensuring your digital product is accessible to all users is equally important. Our accessibility specialists evaluate your interface against WCAG guidelines and inclusive design principles, identifying barriers that may prevent users with disabilities from successfully engaging with your product. With digital accessibility becoming both a legal requirement and business advantage, we help you create experiences that work for everyone, expanding your potential user base while mitigating compliance risks.
Creating Success
What makes our UX audit services so effective?
Business-Metrics Alignment
We don't evaluate UX in isolation from business performance. Our audit methodology connects usability issues directly to key business metrics like conversion rates, support costs, and customer retention. We understand how to identify and prioritize UX improvements based on potential business impact, focusing on changes that deliver meaningful ROI rather than superficial enhancements.
Multi-Method Evaluation Approach
How can you obtain a complete picture of UX issues without examining multiple dimensions? Our team applies various complementary evaluation methods, combining expert analysis with behavioral data and usability testing insights when available. This multifaceted approach ensures we identify both obvious and subtle UX problems that impact user success and satisfaction.
Actionable Implementation Roadmap
UX audits are only valuable when findings translate to implementation. Our deliverables include clear, prioritized recommendations organized into a strategic roadmap that considers business impact, implementation effort, and interdependencies. We help you develop a realistic improvement plan that delivers quick wins while building toward transformative long-term enhancements, maximizing the return on your UX investment.
“Numerique PPC service is light years ahead of the competition because of their intelligent, specialized and courteous account managers.”
Director of Marketing
The proof is in the numbers
Why UX improvement delivers exceptional business value
83%
of executives report that improving customer experience is a top priority, recognizing the direct link between UX and business performance
400%
higher conversion rates achieved by user-centered design processes compared to traditional approaches, demonstrating the revenue impact of UX investment
$2.70
average return for every $1 invested in UX improvements, with some companies seeing ROI as high as 100:1 for systematic UX enhancements
